Our Quality Guarantee

International Warranty

Authenticity & Quality

We guarantee the purity of our 18-karat golds as well as the authenticity and quality of our diamonds and gemstones.

All of our diamonds are ideal hearts and arrow cut, DEF color, VVS clarity stones that offer unmatched brilliance per carat weight. Diamonds of equal size are calibrated to 25 microns or better. Our high standards for gemstones are unmatched amonst competitors and other top brands.

Two-Year Warranty

We guarantee our pieces against malfunction and manufacturing defects for a period of two years from the date of purchase. The following circumstances are not covered by our warranty:

  • Wear and tear associated with normal use and aging
  • Damage caused by abusive, accidental, or otherwise inappropriate use
  • Damage caused by repair not performed by A. Wong & Co.

If your item is deemed defective, we will offer to exchange or repair your item at no cost to you.

Outside of this warranty, A. Wong & Co. offers a number of services to customers including upgrades and repairs.

For repairs or warranty claims, please contact us before shipping your items to us. We will provide specific instructions to ensure your pieces arrive and are returned safely and quickly.

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Warranty Claim

Contact Form


To speak with a customer service representative, please call: +1 (415) 340-2940